Housekeping / Room Attendant

Job description

Company Description

Experience the dynamic energy and cultural charm of Singapore at Pullman Singapore Hill Street , our flagship upscale hotel proudly representing the renowned Pullman brand that is designed to inspire and invigorate. Nestled in the cultural heart of Singapore, immerse yourself in the dynamic energy and allure of a cosmopolitan city while experiencing the unparalleled hospitality that defines the Pullman experience.

Every aspect of your stay – be it design, amenities, or service – is made to inspire and invigorate. Cleverly revolving around a railway junction theme, interiors hearken back to Pullman’s 19th-century roots of luxury rail travel, harmoniously blended with contemporary touches.

Job Description

Summary

Responsible for providing consistent housekeeping service to guest rooms, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards of cleanliness and presentation.

Job Responsibilities

·  Understand the difference in guest levels (VIPs) and room categories.
·  Record guest preferences, follow up and handover to Supervisors on guests’ requirements.
·  Clean and maintain areas of responsibility according to SOPs & brand standards.
·  Conduct daily check of all vacant rooms including OO and OS status assigned by Supervisors.
·  Report room discrepancies to Supervisors
·  Responsible for property cleanliness other than rooms (including guest corridors, butler tables and chairs, guest lifts landings, service lift landings, trolleys, pantries etc.)
·  Maintaining equipment issued with cleanliness, conduct routine maintenance and inspections.
·  Conduct rooms inventory when required. (In rooms items, amenities, furniture and fixtures)
·  Communicate with Linen team, record of condemned, dirty/stained and rewash linens.
·  Replenish guest supplies and ensure that guest requests are promptly attended to.
·  Report damage or malfunction in hotel rooms / areas to Supervisor.
·  Maintain equipment in a proper state of cleanliness.
·  Maintain a section room report as well as a daily productivity report.
·  Report lost & found items to the Housekeeping office immediately with integrity.
·  Handle guest feedback tactfully, and report incidents or any other irregularities to Supervisor in a timely manner.
·  Report unusual behaviour / activities in guestroom, floors / public areas to Supervisor.
·  Record room status in allocated section accurately.
·  Carry out valet services when required (eg. Delivery of linen, processing laundry orders)
·  Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
·  Attend all briefings, meetings and trainings as assigned by management.
·  Able to multitask, able to take on different projects and tasks assigned by superiors.
·  Understand and use of operations system

Qualifications

Your Experience and Skills include : 

·  No experience required, training will be provided.
·  Service oriented with an eye for details
·  Ability to work effectively and contribute in a team
·  Self-motivated and energetic
·  Must be well-presented and professionally groomed at all times

Additional Information

What is it in it for you :

·  5-day Work Week.
·  Duty Meals are provided.
·  Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
·  Flexible Benefit – Dental/Optical/Vacation Expenses.
·  Comprehensive Medical & Insurance Coverage.
·  Local/Overseas Career Development & Growth Opportunities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.