Housekeeping Supervisor/ Giám sát Buồng phòng

Job description

Company Description

•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.

 

Job Description

·  Supervise the implementation of housekeeping standards and procedures in relation to:
·  Bedroom service
·  Bathroom service
·  Valet service
·  Cleaning service
·  Linen maintenance
·  Recommended changes to these standards and training needs on an ongoing basis
·  Maintain a current and thorough knowledge of all housekeeping systems
·  Open and close the shift and ensure effective shift hand over
·  Distribution and collection of keys
·  Management of all incoming and outgoing calls
·  Solve employee grievances
·  Perform Room allocations
·  Perform Room inspections
·  Priority arrival rooms
·  Liaise with Front Office for guest and hotel requirements
·  Ensure guest valet is processed and delivered in a timely manner
·  Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
·  Manage all special requests made by guests
·  Ensure consistency within the department
·  Management of lost property for the hotel
·  Ensure you have complete knowledge of room types, layouts and facilities
·  Manage storage areas
·  Maintain adequate stock levels
·  Complete stock takes as required
·  Conducts shift briefings to ensure hotel activities and operational requirements are known
·  Conversant with emergency evacuation and fire procedures
·  Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
·  Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
·  Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
·  Recycles where-ever possible and enforces cost saving measures to staff
·  Perform other task assigned based on Movenpick Resort Phan Thiet needs or requirements

Qualifications

·  High School or Diploma in Hotel Administration, Hotel Management or equivalent
·  2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 
·  Type and level of experience required may vary slightly based on size and complexity of operation
·  Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·  Able to speak, read and write English
·  Proficient in the use of Microsoft Office
·  Organizational and training abilities
·  Able to speak, read, write in English and Vietnamese