Housekeeping Supervisor

Job description

Job Description

The Position

To provide a consistent room and bathroom product, and service adjacent areas to meet Sofitel standards for cleanliness and presentation

KEY ROLES & RESPONSIBILITIES

·  Manage and supervise all tasks of his/her staff
·  Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
·  Supervise public areas
·  Ensure that guest supplies are replenished
·  Ensure guests’ requests are promptly and courteously met
·  Report damage or malfunction in hotel rooms using P.M.S system
·  Maintain equipment in proper state of cleanliness and repair
·  Maintain a section floor report
·  Conduct daily briefings with staff at floor level
·  Conduct regular room checklists
·  Report unusual behavior/activities on floors to Assistant Housekeeping Manager
·  Record room status in allocated section accurately
·  Comply with hotel’s health, safety and hygiene policies
·  Attend meetings and training sessions as required
·  Fully understand the difference in guest levels (VIP) and in room categories

Qualifications

·  Proven ability to successfully lead and motivate colleagues
·  Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service
·  Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
·  Physically fit to lift heavy objects, stand, and walk throughout the shift

 

Additional Information