Housekeeping Supervisor

Job description

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 

Job Description

·  Supervise and train housekeeping staff, including assigning tasks, providing guidance, and monitoring performance.
·  Create and maintain work schedules, ensuring adequate staffing levels to meet operational needs.
·  Conduct regular team meetings to communicate updates, address concerns, and foster a positive work environment.
·  Resolve staff conflicts and address performance issues in a timely and professional manner.
·  Motivate and encourage team members to achieve high standards of cleanliness and efficiency.
·  Inspect assigned areas to ensure cleanliness and adherence to established standards.
·  Monitor and maintain inventory of cleaning supplies and equipment, placing orders as needed.
·  Ensure proper use and maintenance of cleaning equipment.
·  Address and resolve guest complaints regarding housekeeping services.
·  Maintain knowledge of and enforce safety and sanitation procedures.
·  Maintain accurate records of work performed, inventory, and staff schedules.
·  Prepare and submit reports on housekeeping activities and performance.
·  Assist in the development and implementation of housekeeping policies and procedures.
·  Manage budgets related to housekeeping supplies and equipment.
·  Perform regular inspections of rooms and common areas.
·  Ensure that customer service is a high priority for all members of the housekeeping staff.
·  Respond to customer requests in a timely and professional manner.
·  Maintain a professional appearance and demeanor.

Qualifications

·  High school diploma or equivalent; associate's or bachelor's degree in hospitality management or a related field is a plus.  
·  Proven experience in housekeeping, with supervisory experience preferred.
·  Strong knowledge of cleaning techniques, products, and equipment.
·  Excellent organizational and time-management skills.
·  Strong leadership and communication skills.
·  Ability to work independently and as part of a team.  
·  Ability to handle multiple tasks and prioritize effectively.
·  Knowledge of safety and sanitation regulations.  
·  Computer literacy.