Housekeeping Supervisor

Job description

Company Description

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime.

Job Description

·  Lead and supervise the day-to-day operation of the department to ensure service standards are observed.
·  Handle guest concerns and respond quickly, logging and notifying the areas of focus.
·  Ensure Room Attendants are informed daily about priorities in their section
·  Work closely with the maintenance team to report necessary repairs and renewals.
·  Ensure a clean and safe working environment, and actively participate in health and safety initiatives.
·  Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team.

Qualifications

·  Bachelors Degree in Hotel Management or  Diploma in Housekeeping 
·  At least  two (2) years of relevant experience in a similar capacity preferable in a reputable luxurious international hotel
·  Good working knowledge of Opera & Microsoft Suite i.e. MS Excel, Word, & PowerPoint.
·  Ability to take on a physically demanding job
·  A commitment to delivering high levels of guest service and cleanliness
·  Strong interpersonal and problem-solving abilities
·  Ability to work well under pressure in a fast-paced environment
·  Ability to work cohesively and collaboratively as part of a team

Additional Information

·  Employee benefit card offering discounted rates in Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities
·  Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
·  Working with a hotel rich in history and known for exemplary services while growing your career
·  Work and learn in a magical luxury property