Housekeeping Coordinator - Desk

Job description

Job Description

·  EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
·  Responsible for maintaining and upkeep of all desk records and registers.
·  Empowered to take decisions related to all internal, external guest requests, guest delight and situation handling .
·  KEY OPERATIONAL RESPONSIBILITIES

Financial- 

·  To ensure desk telephones are used only to make official calls.
·  To ensure back of the house stationery is used judicially without any wastage.

Operational-

·  Ensures high levels of promptness and clarity in receiving and conveying of messages.
·  Ensure lost and found procedure is adhered to and all items stored are recorded.
·  Update arrival time, departure time and profile remarks to all supervisors, associates, supervisors.
·  To inform VIP arrivals to assistant managers and assistant executive housekeeper.
·  To have high level of administrative accuracy.
·  To ensure all calls landing at desk area are recorded.
·  Assists in filing and updation of records.
·  Complete understanding of the computer system.
·  Responsible for key control and issue.
·  Coordinates the movements of contractors within the hotel.
·  Ensures that all guest complaints and requests are dealt promptly and efficiently
·  Adheres to hygiene standards.
·  Follows environmental issues.
·  Must be thorough on fire and safety procedures.
·  Ensures that personal grooming is adhered as per standards.

Business plan /Analysis

·  Analyzing all guest complaints and feedbacks.
·  Should be aware of company’s business plan.

Team Management

·  Ensures all the communication at desk is done in a very polite manner.
·  Coordinates the movements of contractors within the hotel.

General Duty

·  To maintain good working relations and coordination with all departments.
·  Should have a quick response in handling of emergency situations.
·  To have a complete knowledge of facilities available in-house.
·  Ensures that personal grooming is adhered as per standards.

Qualifications

Prior experience of housekeeping operations and telephone handling with excellent communication skills.