Housekeeping Attendant

Job description

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

Job Description

PURPOSE OF POSITION

To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation. 

KEY ROLES & RESPONSIBILITIES

·  Cleans and maintains areas of responsibility according to set standards and procedures
·  Replenish guest supplies
·  Ensure guests requests are promptly and courteously met
·  Report damage or malfunction in hotel rooms/areas to Supervisor
·  Maintain equipment in a proper state of cleanliness and repair
·  Maintain a section room report as well as a daily productivity report
·  Attend daily briefings with supervisor and takes on daily assigned tasks
·  Reports lost and found articles to the housekeeping office immediately
·  Handle guest complaints, reporting them to Supervisor immediately
·  Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
·  Record room status in allocated section accurately
·  Comply with hotel’s health, safety and hygiene policy
·  Adhere to personnel grooming and hygiene standards
·  Attend meetings and training sessions as required
·  Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
·  Fully understands the difference in guest levels (VIPs) and Room Categories
·  Must adhere to all Lost and Found procedures
·  Proper follow up of HK SOPs
·  Must comply with all fire evacuation procedures and first aid trainings
·  Must comply with Raffles grooming standards
·  To attend proper trainings and have best conduct at work

                 

Qualifications

PERSONAL ATTRIBUTES

·  Good organizational skills
·  Good level of engagement with guests
·  Good knowledge of Housekeeping Operations

QUALIFICATIONS

·  Secondary education
·  Good Housekeeping knowledge

EXPERIENCE

·  Minimum 2 years experience in a similar capacity in a luxury hotel environment

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates