Housekeeping Attendant

Job description

Key tasks

Overview of duties
Cleans, prepares and ensures hygiene in hotel rooms, bathrooms and common areas every day.

Customer relations
• Is polite and courteous to guests, whatever requests may be made
• Respects guests' privacy while working (for example, by respecting the 'Do not disturb' sign)
• Takes into consideration guests' behaviour patterns
• If asked, explains to guests how to use certain equipment.

Professional techniques / Production
• Cleans and tidies rooms, bathrooms and common areas, applying the rules of hygiene and cleanliness and respecting both the procedures set up by the Floor Manager and the reference guidelines defined by the brand
• Makes hotel rooms and common areas look pleasant, creating harmonious arrangements
• Checks that equipment is in good working order, informing the Floor Manager of any anomalies
• Ensures that guest documentation in the rooms is complete and up-to-date
• Applies the procedure for handling lost property
• Sorts and counts dirty linen items before sending to laundry
• Respects the hotel's instructions on sorting waste
• Respects guidelines on the use of cleaning products
• Handles hotel equipment, complimentary welcome gifts and room linen with due care
• Is responsible for cleaning and restocking the trolley every day
• Is responsible for the 'master key'

Hygiene / Personal safety / Environment
• Ensures that the corridors are clean and clear of obstacles
• Respects rules regarding hygiene, cleanliness and the safety of guest property
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Skills / Qualities
• Service minded
• Discretion
• Physical staying power
• Speed and efficiency
• Dynamic
• Good presentation
• An organised, thorough and methodical approach
• Attention to detail and quality
• Good sense of hygiene

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English