Hotel Receptionist

Job description

Company Description

We are looking for a Hotel Receptionist to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022.

Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.

Job Description

What you’ll do…

·  Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
·  Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
·  Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
·  Responsible for ensuring the accuracy of guest credit, billing and financial transactions .
·  Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
·  Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
·  Ensures all guests are quoted the correct rate as per the selling strategy and website.
·  Ensure all telephone calls are answered as quickly and efficiently as possible.
·  Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
·  Report any maintenance issues to the correct department and check to ensure the work has been completed.
·  Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
·  Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
·  Ensure the Reception desk is clean, tidy and presentable at all times.

Qualifications

What we are looking for…

·  It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
·  Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
·  You’re looking for a place where you can be you.
·  Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
·  You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
·  You’re not precious. We leave our egos at the door and help get stuff done.
·  You have experience of Micros Fidelio Opera.
·  You’re up for doing things differently and trying (almost) everything once.
·  If we got stuck in a lift together we’d have a good time and share a few laughs.
·  You want to be part of a team that works hard, supports each other and has fun along the way.
·  You are a natural at leading and managing a team, someone who creates a tight-knit community. thanks to a hands-on management style and enthusiasm.
·  You are a born optimist, who always put our guests, colleagues, and communities first.
·  You are your authentic self.
·  You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

Additional Information

· 
What's in it for you...

·  The opportunity to head up an exciting hospitality concept that is new to the London market.
·  Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
·  The chance to challenge the norm and work in an environment that is both creative and rewarding.
·  Become part of a team that’s very passionate about creating great hospitality experiences.
·  A competitive package and plenty of opportunity for development.

We look forward to welcoming you to our TRIBE !