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Hotel Night Auditor

  • Birmingham (West Midlands)
  • Comptabilité / Contrôle de gestion

Description de l'offre

Key tasks

Overview of duties

 Welcome guests who arrive late and take care of them until their departure
 Contribute to guest satisfaction by providing a high standard of customer service
 Responsible for the hotel once the daytime managers are off duty
 Responsible for the reception's cash holdings & banking
 Establish the closing and nightly activity reports for hotel management
 Handle any guest complaints and/or remarks
 Handle phone calls and emails
 Follow up any customer requests (wake-up calls, taxi, breakfast room service etc)
 Assisting bar & kitchen staff during the night when required
 Write a report on activities and incidents that occur during the night
 Ensure that guest documentation at reception and in the lobby is available and up-to-date
 Promote the hotel's range of services in order to increase sales
 Encourage customer loyalty by promoting the brand and/or Group loyalty programme
 Ensure application of the hotel's security regulations (in case of fire etc)
 Ensure the safety of people and property in the hotel

Skills / Qualities
 Good interpersonal skills, guest oriented and service minded
 Team spirit
 Good listening skills and ability to anticipate
 Good presentation and confident speaking skills
 Sales oriented
 Copes well under pressure
 Good time management and use of own initiative

Experience preferred but not essential
Due to the nature of the industry, flexibility in working hours is essential.
General Working Hours;
36 Hours over 4 nights from 10.30pm until 7.30am

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Profil recherché


Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Experienced in Opera preferred but not essential,

Basic knowledge of Microsoft Office,

·  Excel
·  Word
·  Opéra