Hostess/ Nhân viên Đón Tiếp

Job description

Company Description

•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.

 

Job Description

·  Ascertain guest's satisfaction and handle any glitches that may arise, informing a manager of the situation and how it was resolved.
·  Personally handle all guests' complaints to note exactly what happened and solution(s) in the glitch form and notify the Manager and Food and beverage office.
·  Addressing guest dissatisfaction immediately and informing the manager of the action taken and/or informing the manager immediately of a guest concern so that remedial action can be taken.
·  Having an effective communication stream among working colleagues.
·  Completing all follow-up tasks on a timely basis.
·  Participate in all inventories directly involved with the operation of the department.
·  Constantly inspect and observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
·  Execute light administrative duties assigned to keep track of faxes and any special events in the restaurant.
·  Assist in completion of administrative duties such as: keeping reservation book up to date; daily and monthly cover reports; attendance sheets up to date; proper filing of all documents; logbook
·  Not to disclose any information about the restaurant/competition without prior approval from the Manager or the Food and beverage office.
·  Reporting any accident immediately, no matter how minor, to a manager.
·  Providing efficient and attentive assistance to any mishap in the restaurant.

      Other Responsibilities

·  Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
·  Be well versed in hotel fire & life safety/emergency procedures
·  Attend all briefings, meetings, and trainings as assigned by management
 

Qualifications

High school education
Good oral proficiency in the English language
Minimum 1 years of experience in a similar capacity
Ability to speak other languages and a basic understanding of local languages will be an advantage
Competencies
Strong leadership, interpersonal, and training skills
Results and service-oriented with an eye for details
Ability to multi-task, and work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times