Hostess

Job description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

Job Resposibility:

·  Answer telephone call according to company’s standards.
·  Take and record restaurant reservations/cancellations in accordance with departmental standards
·  To reconfirm reservation through telephone or email on daily basic.
·  Check email in-box and reply all enquiries within 24 hours through telephone or email.
·  Perform the task of order taking and maximize sales opportunities through knowledge of product and suggestions.
·  Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
·  Assist in supervising the team in providing quality and cousu main service to the guests.
·  Check the table arrangement and seating prior to start of operation hour on each meal period.
·  Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
·  Assist in seating guests.
·  Serve food and beverage to guests in the restaurant/banquet area.
·  Assist with the set up
·  Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
·  Take orders, promote the restaurant’s specialties and serve in accordance to the established standards.
·  Ensure that the working areas are well maintained.
·  Be helpful towards guests that need assistance.
·  Clear soiled dishes from the tables to the stewarding area.
·  Clean and prepare tables for inflow of guests.
·  Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
·  Deliver orders promptly to the kitchen production area.
·  Keep tables and service areas clean and tidy as per procedure manual.
·  Maintain hygienic food service techniques during service.
·  Take responsibility for your designated section and station.
·  Perform all tasks to Sofitel Brand standards
·  Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Qualifications

Job Requirement:

·  Projects professional image at all times through personal presentation/ interpersonal skills.
·  Understanding of luxury guest expectations and a desire to exceed these expectations.
·  Initiates contacts and establishes rapport easily.
·  Organises time and work efficiently.
·  Excellent verbal and written communication skills
·  Has the ability and willingness to undertake further development
·  Willingness to work weekends and public holidays as part of the job role.
·  Has the aptitude and willingness to undertake further development with Sofitel.
·  Hold a Food Hygiene certificate.