Hostess

Job description

Company Description

Hadya Company is a real estate development and investment company focusing on

creating an iconic experience with their customers in different industries such as Real

estate Development, Hospitality, Facility Management, Operation and Maintenance

services. We aim to consistently meet the highest standards in the market and to

redefine the meaning of excellence by applying our experience in different projects

spanning across Europe, the Middle East and North Africa.

Our core competencies cover the full cycle of residential, hospitality, and commercial

property development as well as facility management.

 

Job Description

The candidate must be able to:

·  Answer telephone within 3 rings, using correct salutations and telephone etiquette.
·  Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
·  Communicate reservation /cancellation changes to management as they arise throughout the shift.
·  Monitor the preparation of own assignments, ensuring compliance to departmental standards.
·  Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
·  Ensure that the hostess stand is cleaned and organized.
·  Review Reservation book, pre-assign designated tables and follow up on all special requests.
·  Greet the guests at the entrance of the restaurant.
·  Seat Guest accordingly to floor plan / being fair to each waiter.
·  Show guests their table which has been designated to them.
·  Ensure that the guests are pleased with their table.
·  Present the open menu to the guest.
·  Maintain positive guest relations at all times.
·  Be familiar with hotel services / activities to respond to guest inquiries accurately.

Qualifications

·  Excellent communication and organizational skills
·  Being fluent in English and any additional language is an advantage.
·  Minimum 1 to 2 years of experience in Food & Beverage/Restaurant operation preferably in a similar quality hotel
·  A friendly, outgoing behavior, able to involve and support operation  
·  Proactive, resourceful, and able to work independently.