Hostess

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  Answer telephone within 3 rings, using correct salutations and telephone etiquette.
·  Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
·  Communicate reservation or cancellation changes to management as they arise throughout the shift.
·  Monitor the preparation of own assignments, ensuring compliance to departmental standards.
·  Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
·  Ensure that the hostess stand is cleaned and organized.
·  Review the Reservation book, pre-assign designated tables and follow up on all special requests.
·  Greet the guests at the entrance of the restaurant.
·  Seat Guest accordingly to floor plan / being fair to each waiter.
·  Show guests their table which has been designated to them
·  Ensure that the guests are pleased with their table.
·  Present the open menu to the guest.
·  Ensure that the tables are set to the best service of the guest.
·  Anticipate heavy business times and organize procedures to handle waiting lines.
·  Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
·  Maintain positive guest relations at all times.
·  Be familiar with hotel services / activities to respond to guest inquiries accurately.
·  Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
·  Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
·  Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
·  Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
·  Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
·  Promote a cooperative working climate, maximizing productivity and quality.
·  Do table visits systematically at each meal period to ensure guest satisfaction.
·  Promote F&B Outlets to each customer in down time.
·  Successful completion of the training process.
·  To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.
·  To assist in Menu printing.
·  To be entirely flexible and adapt to rotate within the different outlets of the F&B Service.
·  To carry out any other reasonable duties as assigned by the Outlet Supervisor / Assistant / Manager.