Hostess - Raffles

Job description

Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Job Description

Scope and Objectives    

This position is concerned with maintaining the highest level of attentive service to all guests and constantly projecting warmth and friendliness. Maintaining dining reservation using dining reservation system and updating patrons’ preferences & history. 

 

Key Deliverables and Responsibilities  

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Ensure correct grooming standards are followed at all times  

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Exceed guest satisfaction by knowing preferences and update profiles  

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Attending to phone queries or reservations.  

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Attending to walk ins.  

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Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis  

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Anticipate and service of guests' requirements at all times  

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Following up daily financial targets of area/division  

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Use opening and closing checklist to ensure smooth opening and closing of the venue  

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Communicating reservations needs and special requests to the Managers  

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Coordinating reservation with Dining Reservation Department & other Hostesses.  

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Managing the log book  

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Handling seating cards to enable guest recognition.  

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Maintaining guest history.  

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Assisting guests to their tables.  

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Seating of guests.  

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Upkeep of the menus in an impeccable manner ensuring there is no spelling nor grammatical mistakes and free of marks   

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To coordinate and assist in service according to service standards.  

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To ensure a very high standard of service is held and maintain at all times.  

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To communicate with Head Hostess, Supervisors, Restaurant Assistant Manager and Restaurant General Manager of all issues concerning the outlet.  

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To be aware of Hotel standards & policies.  

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To feel empowered and accountable within the work place  

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Keep manager on duty updated of any guest feedback so they can update the Glitch Report  

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Maintains the HACCP & FIFO standards as required by the regional governing body  

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Follow Hotel Evacuation Policy in case of an Emergency  

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Attend all necessary briefings and training sessions as instructed by the Manager  

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Handle financial procedures according to guidelines set by the finance department  

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Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs  

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Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel  

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All issues and negative guest feedbacks needs to be properly reported on glitch system  

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Follow care program at all times, and report issues through the system to maintenance  

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To carry out any other reasonable duties and responsibilities as assigned. 

Qualifications

Personal Attributes  

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Motivator & role model  

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Positive attitude and well spoken  

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Result driven  

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Displays initiative  

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Commitment to professional values  

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Team creator  

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Customer / people oriented  

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Creative / open-minded