Head of Events

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic five-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Job Title:  Head of Events

Location:  St Andrews, Fife

Contract:  Permanent, Full-time 

As Head of Events you will be responsible in effectively managing and facilitating all corporate & social events while exceeding financial goals and customer expectations. Effectively managing the Event Sales Enquiry process to ensure deadlines are met while supporting, guiding and mentoring your team members to ensure high colleague engagement and career progression.

A little bit more about what you will be doing:

·  Establishing productive relationships with all meeting planners through the planning and implementation of programs.
·  Planning, organising and coordinating the assigned conventions, to include all food and beverage, meeting room set up, recreational activities, and to ensure proper billing is maintained.
·  Consistently performing standards of service, interacting with guests/ clients and all hotel employees in a professional, gracious and friendly manner.
·  Guiding clients by making suggestions regarding all aspects of event to ensure all guests expectations are met and profitable margins are in place.
·  Maintaining a working knowledge of the operation and service capabilities of all other hotel departments and facilities as they relate to the service of conventions.
·  Preparing and submitting required reports in a timely manner
·  Establishing goals and targets for Events & Event Sales Colleagues with the Director of Sales & Marketing
·  Working closely with all enquiries to ensure Sales Standards are met consistently
·  Ensuring timely turnaround of contract process is met
·  Lead daily, weekly and monthly meetings as required (for example: BEO meetings, Resume Meetings, forecast meetings)
·  Participating in department head meetings
·  Practicing effective revenue/yield management to include wise negotiation of Meeting room space and effective price negotiation.
·  Maintaining effective communication within department, be responsive to training and instruction and appraise management of any concerns, suggestions and ideas.  Stay aware of issues concerning sales, catering, banquets and general hotel operations.
·  Providing hotel departments with thorough information on all banquet events to ensure high levels of service and guest satisfaction.
·  Follow through with information distributed (BEO’s, Resumes, Group Cover Sheets) to operational departments to ensure that it is understood and able to be carried out in a manner which the meeting planner expects.
·  Daily review of all banquet checks with each planner to confirm that all billing was done in accord to actual requirements.
·  Serve as a liaison with the meeting planner and operational staff, to communicate any changes or needs that may spontaneously arise while program is occurring.
·  After the conclusion of event, working with the accounting department to guarantee a detailed and complete final bill is sent to client.
·  Strategically and diplomatically deal with any challenges that may arise and suggest alternatives and solutions to those opportunities. Never saying «NO» without offering an alternative

Qualifications

·  Generating revenue and managing a culture of upselling within the team.
·  Experience of managing large events
·  Luxury/ Five Star background preferred
·  A dynamic go getter ready to take their career to the next level
·  Eligible to work within the UK 

Additional Information

What is in it for you:

·  Competitive Salary  
·  Complimentary access to our championship golf courses
·  Discounted colleague rates for Accor Hotels world wide
·  Staff shuttle service to/from St Andrews
·  Complimentary staff canteen
·  50% off dining in all our Food and Beverage outlets
·  Fantastic colleague discounts for Spa treatments
·  ALL Heartist Program - discounts on lifestyle products such as Travel and Entertainment
·  Complimentary Access to our Gym and Pool services
·  Growth opportunities
·  On-the-job training
·  Regular social events 
·  Colleague discounts in our Retail shops
·  Access to PressReader