Guest Services Manager (Rooms Division Manager)

Job description

Key tasks

We are currently looking for Guest Services Manager (Rooms Division Manager) to support our Front Office Department.
If we are looking for a exciting new challenge and have a passion for guest service, Please do get in contact. we are more happy to discuss the role further with you.

You will lead our strong Front Office Team:

- to offer an excellent quality of service to our guests
- to run smoothly the day to day organisation
- to co-operate on improving our guest satisfaction
- to contribute to the development of the hotel
- to generate positive financial gains

The ideal candidate will deputise the GM in his absence, working with Department Managers in overseeing the smooth day to day operation of the Rooms division departments within the hotel.

The candidate will have strong commercial awareness and a strategic business focus, playing an active part in revenue meetings and end of month reporting.
As an employer that invests in its team members, the candidate is of key importance ensuring that our fantastic training and development opportunities are in place,

Great opportunities for your career development within Accor Hotels Network, access to an in-house job offer site, cross profession & cross business link.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Fidélio
·  HACCP
·  Hotix
·  Micros
·  MULTIMICRO
·  TARS
·  Opéra
·  FOLS