Guest Services Executive (Restaurant)

Job description

Company Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

Job Description

The Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to Hotel’s guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.

Outlet Operations

·  Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
·  Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
·  Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
·  Take food and beverage orders according to guest’s requirements and preferences.
·  Deliver food & beverage services in accordance to departmental standards and procedures.
·  Ensure that all food & beverage are serve according to LQA service standard.
·  Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
·  Cross sell other dining venue when outlet is full.
·  Remember individual guest’s names and their preferences to extend a personalized service.
·  Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
·  Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
·  Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
·  Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
·  Assist other Food & Beverage outlets with their operations during peak times or when required
·  Deliver and support outlet to achieve exceptional LQA Standards in the outlet

Qualifications

Knowledge and Experience

·  Secondary / High school education
·  Additional certification(s) in Food & Beverage will be an advantage
·  Good reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Minimum 2 years of relevant experience in a similar capacity
·  Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

·  Good communication skills and ability to engage guests in conversations
·  Service oriented with an excellent eye for details
·  Ability to work effectively and contribute in a team
·  Self-motivated and energetic
·  Well-presented and professionally groomed at all times