Guest Services Agent

Job description

Company Description

Mercure Perth  is conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool, spa, sauna and gym. Business guests are well catered for at Mercure Perth with 6 modern meeting rooms available, accommodating up to 350 delegates.

Job Description

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

·  Managing arrivals and departures
·  Responding to guest requests efficiently and courteously
·  Communicating with other departments to ensure all guest requests and needs are met
·  Actively resolving guest issues and challenges
·  Promoting the Accor Live Limitless Loyalty Program
·  Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

Qualifications

The successful candidate will have previous experience in a similar role plus:

·  Strong written and verbal communication skills
·  Time management skills with the ability to multi-task
·  Good interpersonal skills with the ability to communicate with all levels of team members
·  Ability to provide prompt and efficient service including upselling advantageous
·  Entrepreneurial spirit with drive, ambition, and a high level of energy
·  Responsible Service of Alcohol
·  C Class Drivers Licence

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.