Guest Service Supervisor (So Spa)

Job description

Key tasks

The Guest Service Supervisor will deliver the standards of So Spa etiquette and service in all interactions with guests and staff. It is the responsibility of the Guest Service Supervisor to be the first face of So Spa and uphold the ideals of So Spa philosophy ensuring that guests feel comfortable, relaxed and informed.

Main responsibilities:

- Developing a rapport with guests to build trust and brand loyalty
- Be knowledgeable of all So Spa services and pricing
- Responsible for taking reservations, making suggestions, and suggestive selling of services and retail items
- Maintain proper etiquette and professionalism at all times

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

- 1 to 2 years experience in wellness and spa environment
- Passion in guest service and customer interaction