Guest Service Manager (Chinese-Speaking)

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Maintain high standards of personal appearance and grooming, inclusive of wearing the proper uniform while working.
·  Greet and interact with guests in a warm and friendly manner and conduct efficient check-in/check-out service ensuring all relevant information is recorded, processed and accurate payments taken.
·  Liaise and effectively communicate with all departments within the hotel regarding guest requirements.
·  Deliver consistently high quality and efficient service to all guests and staff.
·  Offer assistance to all guests.
·  Handle all guest issues.
·  Assist guests with airline, hotels, tours and restaurant reservations as requested.
·  Maintain accurate records of all information on guests' requests.
·  Ensure all messages, confirmation of bookings, notes etc. are delivered to guests promptly, this includes but is not limited to emails, telephone calls, text messages.
·  Ensure that all guest registration cards are correctly completed including billing, profiles, departure times and special requests.
·  Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
·  Make sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups.
·  Monitor the performance of the team and give regular feedback through meetings and appraisal methods.
·  Play an active role in projects that involve the development and evolution of the Butler team.

Qualifications

·  Preferably at least 2 years experience in Front Office/Butler operations, including managing a team.
·  Strong interpersonal and communication skills both written and oral.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.