Guest Service Manager

Job description

Company Description

Welcome to Novotel Auckland Airport, where luxury meets convenience just steps away from the International terminal. Our 4.5-star hotel boasts THIRTEEN50 Kitchen & Bar, a stylish venue where traditional Kiwi flavors are reimagined with a modern twist, catering to both hotel guests and local diners. Situated outside the terminal, Novotel Auckland Airport Hotel provides a seamless travel experience, ensuring every layover and business trip is stress-free with unmatched comfort and amenities. Discover the perfect blend of tradition, freshness, and comfort at Novotel Auckland Airport.

Job Description

·  Oversee Front Office operations, ensuring personalized, customer-focused service and smooth communication between departments.
·  Manage and complete Duty Manager shifts (AM, PM, and Night) while ensuring efficient guest check-ins/check-outs and room allocations.
·  Facilitate daily briefings, ensuring staff are well-informed of relevant updates and operational needs.
·  Supervise lobby services, including portering, ensuring timely and efficient guest arrivals and departures.
· 
Assist in staff training, ensuring adherence to SOPs, and accurately record and detail incident reports as per hotel procedures

·  Ensure hotel safety, cleanliness, and emergency procedures are followed, maintaining a high standard of guest satisfaction and operational efficiency.

Qualifications

You will be:

·  Bringing onboard a minimum of 1-2 years experience in a similar role, ready to hit the ground running
·  Proficient in using OperaCloud for managing front office operations, ensuring accurate guest data handling and efficient reporting
·  Equipped with high-level communication & leadership skills, working in a fast-paced environment.
·  Available for overnight shifts as needed and adaptable to a flexible rotating schedule.
·  First Aid Certified & Equipped with a valid LCQ/Managers Certificate
·  Passionately committed to delivering exceptional customer service experiences

Additional Information

·  Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
·  Work Your Way - Flexibility to ensure a work life balance!
·  Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
·  Accor's refer-a-friend bonus
·  Meals on shift 
·  Accor's Parental Leave Scheme
·  Access to our Employee Assistance Program
·  Paid birthday leave

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.