Guest Service Associate - Housekkeping

Job description

Company Description

Grand Mercure Vadodara Surya Palace , a premier hotel boasting 146 luxurious rooms and a prime location at the heart of city. Grand Mercure Vadodara Surya Palace is Accor's first luxury business hotel in the heart of Vadodara. The hotel boasts of the largest number of rooms and flexible banquet space of up to 19,000 sq. ft. totally with multiple breakout halls. The Grand Mercure Vadodara Surya Palace hotel is ideal for big weddings and corporate events and conferences alike. The hotel is a mere 2 min drive from the railway station and 10 min drive from the airport. The world's tallest statue - Statue of Unity is a 90 min drive. UNESCO site - Champaner is 50km. The hotel is strategically located at Sayajigunj & is well connected with major industrial zones in Halol, Savli, Makarpura, Jambusar, Karjan, Nandesari. UNESCO world heritage site - Champaner & Pavagadh is 50km and Laxmi Vilas Palace is a 5 min. drive. Street shopping areas like Juna bazaar and Khanderao market within a close drive from the hotel. Well-known hospitals like Sterling, HCG Cancer Centre, Sunshine Global, Baroda Heart and others are within 15 mins driving distance from the hotel.

For More details please visit : Hotel in Vadodara - Grand Mercure Vadodara Surya Palace - ALL (accor.com)

Job Description

·  As a Housekeeping Associate , you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.
·  Take initiative to add a personalized experience for the guest
·  Take ownership of guests’ privacy and belongings, while ensuring exceptional service.
·  Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
·  Interact with guests and personnel of the hotel in an efficient and friendly manner.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
·  Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
·  Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.

Qualifications

Your experience and skills include:

·  Bachelor Degree or Equivalent in Hotel / Hospitality Management is a must.
·  Service focused personality is essential and previous leadership experience required.
·  Prior experience working with Opera or a related system.
·  Proven ability to build and maintain good relationships with all stakeholders.
·  Communicate thoughts, actions and opportunities clearly with strong networking skills.
·  Ability to lead by example, believe in a strong team culture and set the scene for high performance.