Guest Service Associate Housekeeping

Job description

Job Description

·  To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
·  Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
·  Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
·  Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
·  Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
·  Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.
·  Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
·  Ensure to report to work on time and according to posted schedule.
·  Ensure to daily change soiled linens on beds and remake beds.
·  Strictly follow the lost and found procedures.
·  Ensure floor pantries and corridors & fire exits are as per the standards.
·  Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
·  No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
·  Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
·  Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
·  Report malfunctioning of equipments to the supervisor and ensure they are attended to.
·  Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
·  Ensure all messages are handled with utmost importance and action taken
·  Ensure all guest messages and queries are handled promptly
·  Ensure all issue and receipt of keys are accounted for and acknowledged
·  Ensure all registers and records are updated.
·  To abide by the mission statement of the hotel and of the department.
·  Ensure to take the responsibility for master keys of the assigned rooms.
·  Report any loss or damage to the supervisor.
·  Ensure to perform the following duties in the Public Area:
·  To dust furniture, fixtures and fittings
·  Vacuum the carpet.
·  Scrub, wash and clean the floor
·  Clean and arrange the equipment furniture as prescribed
·  Dust and clean light fittings