Guest Service Associate - Front Office

Job description

Job Description

Primary Responsibilities 

•    Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
•    Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
•    Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

•    To maintain Front Office log book and shift reports.
•    Respond to inquiries and resolve problems in an effective manner.
•    Ensure all guests receive a swift, smooth, professional and friendly check in and check out
•    Maintain record of all banquet and any other functions in the hotel.
•    Liaise with other departments for the resolution of day-to-day administrative and operational issues.
•    Carry out other duties which naturally fall within the reasonable expectations of the post.
•    Liaise with Housekeeping for the Room Status.
•    Handle additional responsibilities as and when delegated by the Management.
 

Qualifications

Knowledge and Experience
•    Diploma in Tourism / Hospitality Management 
•    Fresher or Minimum 6 months to 1 year of relevant experience
•    Excellent reading, writing and oral proficiency in English language
•    Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies
•    Good communication and customer contact skills
•    Service oriented with an eye for details
•    Ability to work effectively and contribute in a team 
•    Self-motivated and energetic
•    Must be well-presented and professionally groomed at all times