Guest Service Associate Front Office

Job description

Job Description

·  Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
·  Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
·  Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.
·  Ensure quality and appropriateness of customer service provided.
·  To maintain Front Office log book and shift reports.
·  Respond to inquiries and resolve problems in an effective manner.
·  Ensure all guests receive a swift, smooth, professional and friendly check in and check out
·  Ensure quality in all aspects of the job.
·  Maintain record of all banquet and any other functions in the hotel.
·  Liaise with other departments for the resolution of day-to-day administrative and operational issues.
·  Carry out other duties which naturally fall within the reasonable expectations of the post.
·  Adhere to the Procedures & Standards Manual.
·  Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.