GUEST SERVICE ASSOCIATE FRONT OFFICE

Job description

Company Description

•Employee benefit card offering discounted rates at Accor hotels worldwide.

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description

Join our dynamic team as a Guest Service Associate in the Front Office at our prestigious hotel in Mumbai, India! We're looking for an enthusiastic and customer-focused individual to create exceptional experiences for our guests from check-in to check-out.

·  Warmly greet and welcome guests, ensuring a smooth and efficient check-in process
·  Provide friendly and professional assistance with guest inquiries, requests, and concerns
·  Manage room assignments, guest accounts, and billing processes with accuracy and attention to detail
·  Coordinate with other departments to fulfill guest needs and resolve any issues promptly
·  Handle reservation modifications, cancellations, and special requests efficiently
·  Maintain up-to-date knowledge of hotel amenities, services, and local attractions to provide informed recommendations to guests
·  Process payments and handle cash transactions accurately
·  Ensure the front desk area is organized, clean, and presentable at all times
·  Assist with concierge services, including arranging transportation and making reservations
·  Support team members during peak hours and handle multiple tasks simultaneously
·  Comply with all hotel policies, procedures, and safety standards

Qualifications

·  Excellent verbal and written communication skills
·  Strong customer service orientation with a friendly and approachable demeanor
·  Proven ability to multitask and prioritize in a fast-paced environment
·  Proficiency in basic computer skills and ability to learn hotel management software quickly
·  Problem-solving skills with a proactive approach to addressing guest concerns
·  High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
·  Previous experience in hospitality or customer service is a plus
·  Ability to work flexible hours, including nights, weekends, and holidays
·  Strong attention to detail and organizational skills
·  Professional appearance and demeanor
·  Ability to stand for extended periods and perform physical tasks associated with front desk duties
·  Multilingual abilities are highly valued, especially in languages common among our international guests
·  Enthusiasm for creating memorable guest experiences and contributing to a positive team atmosphere

Additional Information

·  Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
·  Ability to accept responsibility;
·  Self confidence, motivation, drive and tenacity;
·  Ability to enhance organizational performance;
·  Ability to clearly delegate tasks and responsibilities;
·  Ability to think strategically, inductively, and creatively;