Guest Service Associate - Food and Beverage Service

Job description

Company Description

About working for Accor? We are much more than a leading global company. We welcome you as you are and with us you will find a job and a brand that suit your personality. We support you in growing and learning every day. We ensure that your work has meaning in your life and that you can explore the limitless possibilities of Accor on your journey with us. At Accor you can write every chapter of your story yourself, and together we can change the gastronomy and hotel industry of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, contribute to the world community, and dare to challenge the status quo! #BELIMITLESS

Job Description

Outlet Operation

Perform opening/closing side duties as assigned and set all tables according to standards and procedures

·  Deliver F&B services in accordance to departmental standards and procedures
·  Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
·  Greet all patrons warmly upon arrival at the door and escort them to the table
·  Ensure that all food & beverage are served according to service standard
·  Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
·  Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
·  Try to remember individual patron’s names and their preferences to extend a personalized service
·  Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
·  Thank all patrons for patronizing the outlet upon their departure
·  Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
·  Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
·  Report any complaints, incidents or other irregularities to management
·  Assist other Food & Beverage outlets with their operations during peak times or when required

 

Other Responsibilities

·  Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
·  Be well versed in hotel fire & life safety/emergency procedures
·  Attend all briefings, meetings and trainings as assigned by management
·  Report for duty on time wearing clean and complete uniform at all times
·  Maintain a high standard of personal appearance and hygiene at all times
·  Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Diploma or Degree in Hotel Management

Additional Information

·  Minimum 2 years of relevant experience in a similar capacity
·  Good reading, writing and oral proficiency in English language