Guest Service Associate - F&B Service

Job description

Company Description

Accor  is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries.

•An opportunity to be with world’s preferred hospitality company.

•Captivating and rewarding experience working along side passionate professionals

Range of exclusive Heartist Benefits

Job Description

Prime Function:

·  Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
·  Welcome the guests by greeting them as per the standards.
·  Any matter which may affect the interests of hotel should be brought to the attention of the Management

People Management

·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
·  Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Pune to ensure maximum cooperation, productivity, morale and guest service.

Operational Management

·  Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
·  Ensure to be familiar with all dishes on the menu.
·  Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
·  In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.
·  Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.
·  Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Qualifications

Hotel Management Degree and other relevant qualifications