Guest Service Associate - F&B Service

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Prime Function:

·  Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
·  Welcome the guests by greeting them as per the standards.
·  Any matter which may affect the interests of hotel should be brought to the attention of the Management

Key Responsibilities:

People Management

·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
·  Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

·  Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

·  Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
·  Ensure to be familiar with all dishes on the menu.
·  Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
·  In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.
·  Ensure to be familiar with the property lay out, fire exits and elevator locations.
·  Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.
·  Ensure that breakage, pilferage and spoilage are kept to a bare minimum.