Guest Service Agent - Overnight

Job description

Company Description

Ibis budget Melbourne Airport  offers 73 rooms and is situated just 400m from Melbourne Airport. With its convenient location, this affordable Melbourne Airport hotel is the ideal choice for visitors flying into Melbourne late at night, or flying out early in the morning.

Job Description

At ibis Budget Melbourne Airport, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming atmosphere for travellers. We are currently looking for a reliable and customer-focused Casual Guest Service Agent to join us for the overnight shift. You will be responsible for providing outstanding customer service, managing reservations, and ensuring the safety and security of the hotel during your shift.

Responsibilities:

·  Process and assist with guest arrivals, departures and room allocations
·  Provide passionate, knowledgeable and friendly service to external and internal guests at all times
·  Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
·  Maintain a high level of health and safety of all patrons, guests and staff members

Qualifications

·  A positive can do & customer focused attitude
·  Exceptional communication skills and a genuine desire to help others
·  Ability to handle guest complaints
·  Availability to work overnight shift from 10pm to 7am, weekends and public holidays
·  Previous experience using Opera Cloud would be advantageous

Additional Information

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Benefits:

·  Complimentary car parking
·  Complimentary living on-site inclusive of role
·  Discounts with Skybus
·  Be a part of a global hospitality company and explore Accor’s limitless possibilities
·  On-the-job training and mentorship
·  Accessing pathways for career advancement and personal development within Accor
·  Enjoy exclusive Accor discounts and global benefits