Guest Service Agent (Arabic speaking)

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dedicated and customer-oriented Guest Service Agent (Arabic speaking) to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.

·  Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys
·  Process all types of payments, including room charges, cash, checks, and credit/debit cards
·  Handle guest check-outs, resolving any late or disputed charges efficiently
·  Respond to guest inquiries, requests, and concerns promptly and professionally
·  Coordinate with housekeeping to ensure room readiness for check-ins
·  Provide information about hotel amenities, local attractions, and directions to guests
·  Manage daily reports, including arrivals, departures, and special requests
·  Balance and reconcile cash drawer at the beginning and end of each shift
·  Collaborate with other departments to ensure seamless guest experiences
·  Assist with additional front desk duties as needed

Qualifications

·  Fluency in Arabic and English (both written and spoken) is essential
·  Excellent customer service skills with a friendly and professional demeanor
·  Strong communication and interpersonal abilities
·  Problem-solving skills and the ability to remain calm under pressure
·  Attention to detail and organizational skills
·  Basic computer proficiency, including experience with hotel management software
·  Cultural sensitivity and awareness
·  Ability to work flexible hours, including nights, weekends, and holidays
·  Previous experience in hospitality or customer service is preferred
·  Knowledge of hotel operations and procedures
·  High school diploma or equivalent