Guest Service Agent

Job description

Company Description

Mercure Kuala Lumpur Trion,  tallest hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from  the rooms.

Job Description

·  Assist guests with check in and checkout, as well as other cashiering duties.
·  Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary.
·  Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
·  Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. 
·  Liaise closely with other relevant departments to ensure that guests requests and needs are met.
·  Update and maintain repeat guest history system.
·  Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
·  Handle guests’ complaints and comments tactfully and efficiently.
·  Handling guests’ mails, messages, and answering of phone calls.
·  Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
·  Be vigilant in regard to in-house credit matters and act upon any discrepancies.
·  Alert Security or Duty Manager of suspicious looking person(s) / articles.

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 1 year of relevant experience
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

Join us at Accor, where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.