Guest Service Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

WHAT YOU WILL BE DOING:

·  Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
·  Be an advocate of ALL: Accor’s loyalty program to non members
·  Checking guests in and out Maintaining accurate guest accounts
·  Taking bookings, providing helpful information & entering reservations
·  Answering guests queries in a timely and efficient manner.
·  Addressing guest requests and handling guest complaints in a positive manner.
·  Liaise with inter departments to assist guest and advise of room moves

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

 

·  Previous hotel front office reception experience preferable
·  A first Degree or its equivalent in social discipline
·  Professional telephone manner and exceptional customer service skills
·  Excellent communication, interpersonal and time management skills
·  A friendly and positive can-do attitude who enjoys working in a team
·  Previous experience Opera desirable not essential

Additional Information

Your team and working environment:

·  At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
·  Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!