Guest Service Agent

Job description

Company Description

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.
Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

Job Description

About the Role: 

The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction. 

Duties and Responsibilities: 

·  To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
·  To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other.
·  To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
·  Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
·  To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
·  To develop a close and harmonious working relationship with all hotel departments,

Qualifications

·  Malaysian Citizen or have the right to work in Malaysia
·  High School or diploma
·  Passion for excellent service
·  Excellent team player and great communication skills
·  Must be fluent in written and spoken English, and additional languages will be a plus.