Guest Service Agent

Job description

Company Description

ibis Saigon South Hotel Economy hotel for business and leisure "Welcome to Ibis Saigon South. Our Team and I are here to serve you from the heart and make your stay pleasant." YANG Chris, Hotel Manager Ibis Saigon South is conveniently located few steps from Saigon Exhibition & Convention Center (SECC) with its easy access to Ho Chi Minh city center as well as Long Hau/ Long Thanh Industrial Park. Surrounded by Business, Medical & Entertainment district of Phu My Hung, our guests can walk to corporate offices, FV Hospital, Tam Duc Heart Hospital & international clinics, the Crescent shopping mall and lake. It's also only minutes away to popular Korean Town and SC Vivo City where popular restaurants & bars and shopping for your venture in District 7. The hotel makes ideal base for leisure and business travelers, featuring 140 modern rooms with timber floors, free WIFI Internet access, Business Corner, Restaurant Outlets and Meeting spaces with its easy access to industrial Zone and City Center.

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

·  Employee benefit card offering discounted rates at Accor worldwide.
·  Learning programs through our Academies.
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities.
 

What you will be doing:

·  Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
·  Take the initiative to add a personalized experience.
·  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

·  Graduate of a degree in Hospitality management or any related field.
·  Minimum of one (1) year of experience in customer service or in a luxury hotel.
·  Good interpersonal skills with ability to communicate with all levels of employees.
·  Service oriented with an eye for details, and ability to work effectively and contribute in a team.

 

Additional Information

·  Employee welfare card provides discounted rates at Accor Hotels worldwide.
·  Develop your talents through Academy Accor's learning programs.
·  Basic salary + Service Charge + Allowance.
·  Social insurance: Full basic salary (also in probation time)
·  Health Insurance: Bao Viet + PTI
·  Meal Allowance + Uniform + Free parking
·  Bonus: Birthday; Holidays; 13++...