Guest Service Agent

Job description

Company Description

Ideally located in the center of Semarang right across Paragon Mall, Novotel Semarang features spacious & cozy rooms. This dynamic hotel offers delicious local cuisine and international dishes in the two restaurants to entertain guests' palate. Free high-speed Wi-Fi is available throughout the hotel to support in-house and meeting guests' needs. The eight meeting rooms and the ballroom are ideal to host meetings, social events and weddings.

Job Description

We are looking for a talented and professional Guest Service Agent to join our Front Office team. You will be the first point of contact for our guests, providing excellent customer service and ensuring our guests have memorable experiences throughout their stay.

Key duties include:

·  Provide passionate, knowledgeable and friendly service to external and internal guests at all times
·  Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
·  Check guests in and out of the Hotel
·  Handle guest enquiries and provide information and assistance
·  Collect payment of accounts and issue invoices accordingly
·  Communicate with other departments to ensure relevant information is communicated between departments
·  Assist in maintaining a safe and secure environment for guests

Qualifications

Skills and experience

·  Previous customer service experience, preferably in a Hotel environment
·  Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone
·  Self-motivated with positive and professional attitude
·  Good interpersonal skills with ability to communicate with all levels of team members
·  Willingness to work flexible hours including mornings, nights, weekends and holidays periods

Additional Information

·  Optimal working experience & healthy working atmosphere
·  Be a part of global community of hospitality industry
·  Has opportunity to join Accor Development Program