Guest Service Agent

Job description

Company Description

At  Mövenpick BDMS Wellness Resort Bangkok , we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Job Description

·  Assist guests with check in and checkout, as well as other cashiering duties
·  Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
·  Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
·  Ensure that members consistently receive all benefits and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
·  Liaise closely with other relevant departments to ensure that guests requests and needs are met
·  Update and maintain repeat guest history system
·  Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
·  Handle guests’ complaints and comments tactfully and efficiently
·  Handling guests’ mails, messages, and answering of phone calls
·  Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
·  Be vigilant in regard to in-house credit matters and act upon any discrepancies
·  Alert Security or Duty Manager of suspicious looking person(s)

Qualifications

·  Diploma in Tourism / Hospitality Management
·  Minimum 1 year of relevant experience
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Service oriented with an eye for details
·  Self-motivated and energetic
·  Must be well - presented and professionally groomed at all times

Additional Information

·  Employee benefit card offering discounted rates at Accor hotels worldwide.
·  Develop your talent through Accor’s learning programs.
·  Opportunity to grow within your property and across the world!
·  Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.