Guest Service Agent

Job description

Company Description

Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka’s most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway’s Namba Station offering direct train access to Kansai International Airport and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensure an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, fully equipped gym, jacuzzi, sauna and indoor swimming pool.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

·   Consistently offer professional, friendly and engaging service
·   Keep uniform in good condition – clean, presentable – and ensures standards of personal appearance and hygiene provide an example for the team and present a professional image to our guests.
·   Store luggage for the guests in the luggage room.
·   Ensure precise counting of group luggage upon arrival and departure.
·   To ensure the timely and efficient transfer of luggage to and from the guest’s room
·   Plan correct and fast distribution of luggage for groups and crews on the basis of rooming lists provided by front desk.
·   Maintain tidiness of the front of the house and luggage storage room.
·   Is responsible for receiving, distributing, sending and holding mail and messages.
·   Provide room orientation when escorting checked in guests
·   Answer telephone and relay telephone calls and messages
·   Assist guests regarding hotel facilities in an informative and helpful way

Qualifications

·  For foreigners, only those currently living in Japan will be entertained
·  Previous customer related experience an asset
·   Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
·   Exceptional time management and multi-tasking skills.
·   Strong interpersonal and problem solving abilities
·   Occasional lifting and carrying up to 20 kg
·   Highly responsible & reliable
·   Ability to work well under pressure in a fast paced environment
·   Ability to work cohesively with fellow colleagues as part of a team
·   Ability to focus attention on guest needs, remaining calm and courteous at all times
·   This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights, weekend and holiday work.
·   Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.

Additional Information

·  Part of the International Accor global and hotel team.
·  Employee meals while on shift, laundry, yearly anniversary stay.
·   Career progression within the hotel and the Accor network.
·  Work within a progressive team