Guest Relations Officer (Japanese Speaking)

Job description

Company Description

Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement.

Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalized service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay.

Conveniently located just 12 kilometers or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city.

Job Description

·  Supports the Front Office Manager in ensuring that all guests, including Japanese-speaking and VIP guests, receive a seamless and personalized experience from pre-arrival through departure.
·  Prepares for arrivals requiring Japanese language support, while ensuring that all guest preferences, cultural considerations, and special requests are thoughtfully addressed.
·  Facilitates in-room check-in for guests who prefer personalized service, including those requiring language support or arriving via arranged transfers.
·  Monitors arrivals, in-house guests, and departures requiring Japanese language assistance, while remaining attentive and offering support throughout each guest’s stay to ensure an exceptional and inclusive experience

Qualifications

·  Bachelor’s degree in Hospitality Management or a related field preferred.
·  At least one (1) year of experience in front office operations within a luxury hotel or international hospitality brand is an advantage.
·  Fluency in Japanese (reading, writing, and speaking) is required; strong understanding of Japanese culture, guest preferences, and service expectations is highly desirable.
·  Guest-focused with excellent communication, interpersonal, and cross-cultural skills, with the ability to deliver personalized and attentive service to Japanese-speaking and international guests.