Guest Relations Manager

Job description

Company Description

Reasons to Work at Accor

We are far more than a global leader. We welcome you as you are, and with us you will find a career and a brand that match your personality.
We support you in growing and learning every day. We make sure that your work has meaning in your life and that, on your journey with us, you can explore Accor’s limitless opportunities.

At Accor, you can write every chapter of your own story, and together we can shape the future of hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/ .

Do what you love, contribute to communities around the world

Job Description

We are seeking an enthusiastic and customer-focused Guest Relations Manager to join our team in the beautiful coastal city of Hurghada, Egypt. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences and maintaining our reputation for outstanding hospitality.

·  Lead and support all aspects of guest relations, including front desk operations, concierge services, and VIP guest management
·  Develop and implement strategies to enhance guest satisfaction and loyalty
·  Address guest concerns promptly and effectively, ensuring positive resolutions
·  Collaborate with various departments to coordinate seamless guest experiences
·  Oversee the check-in and check-out processes, ensuring efficiency and accuracy
·  Manage room assignments and special requests for VIP guests and groups
·  Train and mentor team members to deliver exceptional customer service
·  Monitor and analyze guest feedback to continuously improve service quality
·  Implement and promote loyalty programs to drive guest retention and revenue
·  Coordinate with local tour operators and attractions to enhance guest experiences
·  Ensure compliance with all safety and security protocols
·  Manage departmental budgets and resources effectively
·  Stay updated on local events, attractions, and cultural activities to provide informed recommendations to guests

Qualifications

·  Bachelor's degree in Hospitality Management or related field (preferred)
·  Minimum of 2 years of proven leadership experience in guest relations or a similar role
·  Exceptional interpersonal and communication skills, with the ability to interact professionally with guests from diverse backgrounds
·  Strong problem-solving abilities and a proactive approach to guest satisfaction
·  Excellent organizational and multitasking skills, with the ability to prioritize effectively in a fast-paced environment
·  Proficiency in hotel management software, preferably Opera Property Management System
·  Fluency in English required; knowledge of Arabic or other languages is a plus
·  Familiarity with the local tourism industry, attractions, and cultural customs in Hurghada and surrounding areas
·  Demonstrated ability to lead, motivate, and develop team members
·  Strong computer skills, including proficiency in Microsoft Office suite
·  Flexibility to work varying shifts, including weekends and holidays
·  Passion for delivering exceptional guest experiences and creating lasting memories
·  Ability to remain calm and professional under pressure
·  Knowledge of hospitality industry trends and best practices

Additional Information

German & English languages are a must