Guest Relations Executive

Job description

Key tasks

Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
Promote Guest Relations and services.
Assign responsibilities to the team as & when required.
Ensure that the team attends all the training courses that are offered by the Management.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Required to maintain and improve the department’s efficiency through the training and development of the team.
Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
Display a proactive approach in implementing initiatives to provide an improved service in all areas.
Handle additional responsibilities as and when delegated by the Management.
Ensure quality in all aspects of the job.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Fidélio
·  Micros
·  Opéra