Guest Relations Agent (EU Language)

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended  2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

·  Consistently offer professional, friendly and engaging service
·  Handle guest concerns and react quickly, logging and notifying proper departments
·  Be part of Guest Services team while ensuring all service standards are followed
·  Attend regularly scheduled departmental meeting
·  Balance operational, administrative and Colleague needs
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards
·  Follow all safety policies 
·  Other duties as assigned

Qualifications

·   Passion for guest service.
·   Excellent written and verbal communication, interpersonal and leadership skills.
·   Highly organized, results-oriented with the ability to be flexible and work well under pressure.
·   Fluency in English, and at least one additional EU language
·   Must have the ability to handle a multitude of tasks and Guest requests.
·   Knowledge of Opera or Opera cloud Property Management System an asset.
·   Ability to work independently and prioritize responsibilities.
·   Experience with a Hotel loyalty program an asset.
·   Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

  Visa Requirements: 

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS