Guest relation Officer

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

We are seeking an enthusiastic and customer-focused Guest Relation Officer to join our team in the beautiful resort city of Sharm El-Sheikh, Egypt. As a Guest Relation Officer, you will be the primary point of contact for our guests, ensuring their stay is memorable and exceeds their expectations.

·  Warmly welcome guests and provide a smooth check-in and check-out experience
·  Respond promptly and professionally to guest inquiries, requests, and concerns
·  Maintain clear and constant communication with all staff and departments
·  Stay informed about VIP arrivals, return guests, and special requests
·  Develop a comprehensive knowledge of hotel services, facilities, and local attractions
·  Handle guest correspondence, including mail, messages, and phone calls
·  Upsell room categories and promote hotel services to maximize revenue
·  Ensure the Guest Relations desk is attended at all times during your shift
·  Maintain accurate guest records and update the hotel's management system
·  Assist in resolving guest complaints and issues in a timely and satisfactory manner
·  Collaborate with other departments to ensure seamless guest experiences
·  Adhere to all safety, security, and emergency procedures

Qualifications

·  Minimum of 1 year experience in a similar hospitality role
·  Fluency in English and Russian
·  Excellent interpersonal and communication skills with a professional demeanour
·  Proficiency in computer systems and hotel management software
·  Strong problem-solving abilities and attention to detail
·  Ability to multitask and prioritise in a fast-paced environment
·  Team player with enthusiasm for customer service and cultural sensitivity
·  Bachelor's degree in Hospitality, Tourism, or related field preferred

Additional Information

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!