Guest Relation Officer

Job description

Company Description

Pullman Ciawi Vimala Hills Resort Spa & Convention is a premium 5-star retreat sprawled across 14 hectares. The hotel is designed to immerse guests in breathtaking natural vistas and unrivaled tranquility. Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference. As one of The Best Resort in Asia, the hotel offers 208 opulent rooms and 19 villas, 4 restaurants and bar, meeting rooms and convention centers, spa, entertainment and activities area.

Job Description

·  Perform check IN/OUT of guests using Opera cloud.
·  Welcome and greet guests, answer inquiries and incoming calls.
·  Prepare occupancy and guests report
·  Maintain group and individual arrival report daily.
·  Inform guests of hotel rates and services and create/cancel/confirm reservations.
·  Provide information about our hotel, available rooms, rates and amenities
·  Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Qualifications

·  Work experience as a Hotel Front Desk Agent, Receptionist or similar role
·  Proficiency in Opera cloud and Microsoft 
·  Fluency in English; additional languages are a plus
·  Excellent communication and organizational skills