Guest Relation Officer

Job description

Job Description

·  Consistently offer professional, friendly and engaging service
·  Handle guest concerns and react quickly, logging and notifying proper areas
·  Balance operational, administrative and Colleague needs
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards
·  Follow all safety policies 
·  Other duties as assigned 

 

Qualifications

·  Computer literate in Microsoft Window applications required
·  University/College degree in a related discipline an asset
·  Must possess a professional presentation
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times