Guest Relation Agent

Job description

Job Description

·  Perform anticipatory high level services. 
·  Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
·  Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk  adding memorable moments for guests. 
·  Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
·  Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
·  Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
·  Contribute to a positive working environment.
·  Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
·  Increase ALL loyalty by being a champion and training other colleagues.
·  Communicate guest feedback to hotel management and department/division heads.
·  Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
·  Additional duties not mentioned above may also be requested by Supervisor/Manager.