Guest Relation Agent

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Consistently offer professional, friendly and engaging service
·  Handle guest concerns and react quickly, logging and notifying proper departments
·  Lead and supervise the Guest Services team while ensuring all service standards are followed
·  Attend regularly scheduled departmental meeting
·  Balance operational, administrative and Colleague needs
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Follow department policies, procedures and service standards
·  Follow all safety policies 
·  Other duties as assigned

Qualifications

·   Passion for guest service.
·   Excellent written and verbal communication, interpersonal and leadership skills.
·   Highly organized, results-oriented with the ability to be flexible and work well under pressure.
·   Fluency in English
·   Must have the ability to handle a multitude of tasks and Guest requests.
·   Ability to work independently and prioritize responsibilities.
·   Experience with a Hotel loyalty program an asset.
·   Computer proficiency in a Windows environment (Word, Excel, PowerPoint).