Guest Experience Manager

Job description

Company Description

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.

Job Description

·  Develop, implement, and oversee guest satisfaction and loyalty programs.
·  Represent management to guests, building trust and intervening at key moments of the customer journey.
·  Drive innovation and continuous improvement to ensure memorable guest experiences.
·  Monitor customer feedback, anticipate needs, and implement corrective action plans.
·  Coordinate with operational services to guarantee smooth guest stays.
·  Lead daily team briefings and interact positively with other departments.

Qualifications

·  Strong communication and interpersonal skills.
·  Problem-solving and conflict resolution abilities.
·  Knowledge of hotel operations and PMS systems.
·  Leadership and team management experience.
·  Fluency in multiple languages is a plus.

Additional Information

·  Employee benefit card offering discounted rates at Accor hotels worldwide.
·  Develop your talent through Accor’s learning programs.
·  Opportunity to grow within your property and across the world!