Guest Experience Manager

Job description

Company Description

Pullman Pattaya Hotel G, a culmination of traditional Thai and cutting-edge designs suited for every lifestyle. Nestled away in a lush landscape with serene tropical gardens and a private Beach Club with direct access to the beach.

Cool yet contemporary all-day dining outlet featuring an “open kitchen” offering both local and international cuisine.

With beautiful sea views and an exclusive spa complex, treatments at inspiring Aisawan Spa to fulfill every relaxing dream of well-being. 15 event spaces with stylish decor, state-of-the-art equipment, and full support team to tailor events and meetings and ensure that they are a resounding success.

Hospitality is a work of heart, ​
Join us and become a  Heartist ®.

Job Description

To effectively handle and resolve any guest problems or complaints and keep Hotel Management informed, cooperate operational with all head of departments and get thing done and maintain good team spirit.

Manage and respond to all reviews and social media feedback from guests. Implementation of social media strategy.

Analyses customer feedback and provides strategic direction to continuously improve overall rating.

To ensure show rooms are checked every morning and issues rectified prior to any show rounds taking place.

Oversees and coordinates all arrivals and departures of special guests.

Manage and motivate the team in order to provide high quality services for guests.

Qualifications

Minimum of 2 years experience related to job title.
Proven skill and knowledge in the hotel operations.
Strong leadership, positive attitude and well organized.
Good interpersonal skill, flexible and creative.
Excellent communication skills both Thai and English.
Experience in managing brand standards and guest passion.

Additional Information

The position is available in mid of July 2024.